Review queue and moderation

Purpose

The review queue is the operating surface for reports that need human judgment before they move wider. The queue helps reviewers focus on severity, status, report quality, and whether the selected audience is appropriate. Review actions now happen on-page with success or error feedback, so reviewers should wait for the visible confirmation before moving to the next decision.

Moderation states

• Submitted: The report has entered the workflow but is not yet claimed or resolved.
• Under review: A reviewer has claimed or reclaimed the report and is evaluating it.
• Changes requested: The report needs clarification or correction before verification.
• Verified: The report is accepted for the selected visibility scope.
• Rejected: The report should not proceed as an operational incident record.

Reviewer actions

• Claim: Assign the report to yourself or mark that review has started.
• Request changes: Send the report back for missing facts, unclear narrative, wrong severity, or inappropriate visibility.
• Verify: Confirm that the report is ready for its intended audience and future search.
• Reject: Stop a report that is duplicate, out of scope, unsupported, or not appropriate for the incident record.
• Return to review: Move a report back into review if additional redaction, clarification, or operational judgment is needed.

Reviewer notes

Use comments to preserve why a decision was made. A good note is short, factual, and useful to the next reviewer. Add a note when severity was changed, clarification was requested, visibility was narrowed, or a report was verified despite minor missing details.

Do not use comments as a replacement for fixing a poor report. If the narrative is unclear or the location is wrong, request changes instead.

Verification criteria

• The report has a clear title, summary, and narrative.
• The severity and operational status match the actual situation.
• The location is specific enough for follow-up.
• Visibility is no broader than necessary.
• Unnecessary personal identifiers have been avoided or removed.
• Any remaining assumptions are clearly labeled.